Shipping policy

Shipping Policy – Monkgen

At Monkgen, we strive to ensure your orders reach you on time and in perfect condition. Please read our shipping guidelines carefully before placing your order.

Order Processing & Dispatch

  • Order Confirmation: All orders are confirmed via call or email before dispatch.

  • Processing Time: Orders are typically processed within 2–3 business days after confirmation.

  • Pre-Orders: Dispatch timelines for pre-orders will be clearly communicated at the time of purchase.

Shipping Timelines

  • Standard Orders: Shipping usually takes 1–7 business days from the date of confirmation.

  • Remote Locations: Deliveries to remote or rural areas may take slightly longer.

  • Delays: Rare delays may occur due to weather, courier issues, or unforeseen circumstances. We always keep customers informed in such cases.

Shipping Charges

  • Shipping charges, if any, will be displayed at checkout before you complete your purchase.

  • For promotional events, free shipping may be offered on select products or order values.

Order Tracking

  • Once your order has been dispatched, you will receive a tracking ID via email or SMS to monitor your shipment in real time.

Address Accuracy

  • Please ensure that the shipping address and contact details provided are accurate.

  • Monkgen will not be responsible for delays or non-delivery due to incorrect information provided by the customer.

International Shipping (if applicable)

  • Currently, international shipping is available on a case-by-case basis. Please reach out to us before placing an order for details regarding shipping fees and timelines.

Damaged or Lost Packages

  • If your package arrives damaged or is lost in transit, please contact our support team within 48 hours of delivery (or expected delivery).

  • A packing video may be required for claims related to damaged items.

Important Note

  • Shipping timelines mentioned are estimated and may vary based on factors beyond our control.

  • We ensure timely dispatch but cannot guarantee courier service speed once the package is in transit.

Monkgen – Style that travels to you with care and precision.