Terms of service

Terms & Conditions – Monkgen

Welcome to Monkgen. By accessing or using our website and services, you agree to comply with the following Terms & Conditions. Please read them carefully before placing any orders.

1. General Information

  • The website Monkgen and its content are owned and operated by Monkgen (referred to as “we,” “our,” or “us”).

  • By visiting our site and/or purchasing products, you engage in our “Service” and agree to be bound by these Terms & Conditions.

2. Product Information

  • We strive to display products as accurately as possible.

  • Colours: Variations in colour may occur due to lighting or device screens and are not considered defects.

  • Handmade Nature: Each product is hand-stitched and may have minor imperfections, which add to its uniqueness.

3. Orders & Payments

  • All orders are subject to acceptance and availability.

  • Once an order is placed, it cannot be cancelled under any circumstances.

  • Payments must be completed at checkout using available payment options.

4. Shipping & Delivery

  • Orders are processed and shipped as per our Shipping Policy.

  • Monkgen will not be liable for delays caused by courier companies, incorrect addresses, or circumstances beyond our control.

5. Exchange & Returns

  • Exchanges are processed strictly according to our Exchange & Returns Policy.

  • We do not entertain refunds except in rare cases approved by the team.

6. Intellectual Property

  • All content on this website — including text, images, graphics, logos, and designs — is the property of Monkgen and protected under intellectual property laws.

  • Reproduction or misuse of any content without written permission is strictly prohibited.

7. Limitation of Liability

  • Monkgen shall not be held liable for any direct, indirect, or incidental damages arising from the use or inability to use our products or website.

8. User Conduct

  • Any spam, abusive language, or misuse towards the Monkgen team will result in your query being dismissed without response.

9. Policy Updates

  • Monkgen reserves the right to update or modify these Terms & Conditions at any time.

  • Continued use of the website after changes are posted constitutes acceptance of the new terms.

10. Governing Law

  • These Terms & Conditions are governed by and construed in accordance with the laws of India.

  • Any disputes shall be subject to the jurisdiction of courts in India.